At Joe Jennings Bookmakers, we take Socially Responsible Gambling seriously. There is a responsibility on Joe Jennings as a provider of gambling services to be aware of the social consequences of gambling. We want all of our customers to gamble responsibly and within their means and to enjoy the entertainment experience across all our products. Therefore we will endeavour to put in place appropriate measures to protect customers and promote a responsible gambling culture.
The vast majority of people do gamble responsibly, experiencing both the thrill of victory and the disappointment of a defeat. We acknowledge that there is a responsibility on Joe Jennings to ensure that the pastime of gambling does not become problem gambling.
Guidelines
Please keep to the following guidelines:
- Keep track of the time that you are gambling for
- Only spend what you can afford to lose
- Be aware of your disposable income
- Keep track of the amount you spend whilst gambling
- Avoid ‘chasing’ your losses
If you are having a problem then you can request to be self-excluded from the shop – see below.
Staff Training
All of our shop staff undertake training regarding our Social Responsible Gambling Policy. Our staff are trained to assist customers that have requested help with a gambling problem. All new employees are trained on the above policies as part of their induction to the Company.
Underage Gambling
Nobody under the age of 18 years is allowed to gamble in any of our Betting Shops. Joe Jennings Bookmakers operate a THINK 25 policy. This means that anyone that is unknown to our staff and appears, in their opinion, to be Under 25 will be asked to provide photographic identification to prove that they are over 18. Anyone who is unable to provide proof will be refused service and asked to leave the premises until they can provide proof of their age. Our staff are required to do this by the 2005 Gambling Act.
GamCare
Our Socially Responsible Gambling Policy has been authenticated by GamCare as meeting the standards required by the 2005 Gambling Act. GamCare is a registered charity, recognised across the world for its expertise in the handling of problem gambling issues, and provides an anonymous self-assessment where you can check whether your gambling has become a problem. Joe Jennings Bookmakers would encourage anyone who has a gambling problem, or who knows somebody with a gambling problem, to contact GamCare for assistance.
GamCare takes a non-judgemental approach to gambling and is recognised as a leading authority on information, advice and practical help in addressing the social impact of gambling. GamCare operates the free, confidential National Gambling Helpline, available 24 hours a day, every day of the year:
National Gambling Helpline: 0808 8020 133 (free, 24/7) or via Live Chat
Web: www.gamcare.org.uk
Self-Exclusion Tools
Anybody with a gambling problem may choose to self exclude from our Betting Shops for a minimum of six months. This can be done by speaking to a member of staff or by contacting Head Office. The process requires the completion and signing of a simple form to which you may choose to provide an up to date photograph of yourself.
Funding for Problem Gambling
Joe Jennings Bookmakers fully recognises our responsibility as a provider of gambling services to be aware of the social consequences of gambling. Joe Jennings Bookmakers contributes an annual sum to the Responsibility in Gambling Trust (RIGT).
