Socially Responsible Gambling / Safer Gambling
At Joe Jennings Bookmakers we are committed to providing a safe and enjoyable environment for all of our customers.
If you think you may have a problem with gambling and wish to stop or limit yourself, you can use our available tools to stay in control of your gambling.
Even if you do not feel concerned with your gambling activity, we ask all of our customers to follow the guidelines below:
• Talk to someone if you’re feeling overwhelmed
• Think about why you are gambling
• Monitor how often you are gambling
• Put a limit on your spending
• Give yourself timeouts from gambling
To further help you manage your gambling activity, we provide the following Safer Gambling tools which you can apply to your Joe Jennings account:
Deposit Limits
This facility allows you to limit the amount you can deposit into your account within one of the following timeframes:
• Daily
• Weekly
• Monthly
Any decreases to your limit will be implemented immediately.
Any increases to your limit will need to be requested via e-mail. If approved, your new limit will come into effect when your active limit expires and following a 24 hour cool-off period.
Net Deposit Limits
A net deposit limit into consideration withdrawals as well as deposits. This way you can set up an amount that you would be comfortable spending in a daily, weekly or monthly period, and never spend more than you intended to. Net Deposit Limits are also available for the following timeframes:
• Daily
• Weekly
• Monthly
Any decreases to your limit will be implemented immediately.
Any increases to your limit will need to be requested via e-mail. If approved, your new limit will come into effect when your active limit expires and following a 24 hour cool-off period.
Time Outs
If you wish to take a short break from Joe Jennings Bookmakers, you can do so by setting a Time Out on your account for one of the timeframes listed below:
- 24 Hours
- 48 Hours
- 7 Days
- 30 Days
- Any other period up to a maximum of 6 weeks (42 days).
If you wish to take a short break from Joe Jennings Bookmakers, you can do so by setting a Time Out on your account for one of the timeframes above.
Once the Time Out has been applied, you will not be able to access your Joe Jennings account to deposit or place bets during the timeframe you have selected. Withdrawals will still be permitted during this time.
Account Closure
If you no longer wish to place bets with Joe Jennings Bookmakers, you can choose to close your account. Once your account is closed, any remaining funds will be sent back to your active payment method, you will not be able to access the account and will be removed from all marketing.
If you would like to reopen your account following a period of closure, you can do so by emailing compliance@joejennings.co.uk. You will be required to follow our opening procedure prior to using the account again.
Should you feel you are at risk of developing a gambling problem or believe you already have a gambling problem, then we would recommend applying a Self-Exclusion to your account, please see below for details on the Self-Exclusion facility.
Self Exclusion
If you feel that you have a gambling problem, or that you are at risk of developing a gambling problem, we recommend that you consider applying a Self-Exclusion to your account. You can apply a Self Exclusion for any of the below timeframes:
• 6 Months
• 1 Year
• 2 Years
• 5 Years
If you feel you are at risk of developing a gambling problem or believe you already have a gambling problem then we ask that you consider applying a Self-Exclusion to your account. The minimum Self-Exclusion period is 6 Months, but alternatively, you can choose a longer period (1 Year, 2 Years, 5 Years, or Permanent Self Exclusion). Once the account has been Self-Excluded, any remaining funds will be sent back to your active payment method. You will not be able to access the account during the timeframe you have selected, and you will be removed from all marketing.
Once the account has been Self-Excluded, any remaining funds will be sent back to your active payment method. You will not be able to access the account during the timeframe you have selected, and you will be removed from all marketing.
Self Assessment
The questions below are a tool that you can use to reflect on your own gambling activity. You are not required to submit your response to us, we simply ask that you are honest with yourself and that you consider each question below carefully:
• Are you chasing your losses?
• Do you think gambling is a way of making money?
• Do you put gambling before friends and family?
• Are you spending more than you should?
• Have you borrowed money to gamble?
• Do you feel you spend too much time gambling?
If you have answered “YES” to any of the questions above, please contact us via one of the means below:
Freephone: 08085 521 421
Telegram: @joejenningsbookmakers
Email: telebet@joejennings.co.uk
Support Organisations
There are a number of support organisations who can provide free and confidential advice on matters of problem gambling. If you would like further advice, or to discuss your gambling concerns, we recommend that you make contact with one of the organisations listed below:
National Gambling Treatment Service
The National Gambling Helpline which is operated by GamCare, offers confidential advice, support, and information on problem gambling. You can speak with an adviser for free 24 hours a day, 365 days a year over the phone or Live Chat.
National Problem Gambling Clinic
The National Problem Gambling Clinic is part of the National Gambling Treatment Service and is jointly commissioned by GambleAware and NHS England.
Northern Gambling Service
The NHS Northern Gambling Service (also known as the Northern Gambling Clinic) provides specialist addiction therapy and recovery to people affected by gambling addiction.
NHS – Help for problem gambling Information on the NHS Website about problem gambling.
Money Advice Service
An independent service set up by government to help people manage their money.
Debt Advice Foundation
A UK debt advice charity offering free, confidential support and advice to anyone worried about debt.
Debt Support Trust- Telephone: 0800 058 0226
A not for profit debt charity with trained, friendly debt advisors ready to advise you on available debt solutions.
National Debt Line – National helpline number: 08088 084000
Provides free confidential and independent advice on how to deal with debt problems.
StepChange Debt Charity – Telephone: 0800 138 1111
A debt advice organisation offering free, confidential and impartial debt help to anyone who needs it. Available online 24 hours a day. Counselling Directory Provides a counselling support network, enabling those in distress to find a counsellor close to them and appropriate for their needs.
Samaritans UK – Helpline number: 116 123
A 24 hours a day service providing confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide.
GAMSTOP
Updated April 1st 2024
GAMSTOP is a free, independent self-exclusion scheme for customers, which lets them put controls in place to help restrict them from undertaking any online gambling activities. As of April 1st 2024 Joe Jennings participate in the multi operator self exclusion scheme GAMSTOP.
GAMSTOP is a free service and is available for customers who reside within the United Kingdom (Great Britain and Northern Ireland) only. If you have an active membership with GAMSTOP, we ask that you make us aware immediately and we will ensure that your account is restricted accordingly.
RecoverMe
RecoverMe is an app that was designed by Phychologists, Phychologists and Phychiatrists to help those with a Gambling Addiction. This app can be downloaded using IOS or Android.
The app has 5 Core Features;
• Therapy – There are six easy to follow cognitive behavioural therapy (CBT) sessions to empower you to overcome this addiction.
• Mindfulness – There are a number of sessions that have been developed to encourage you to focus on the present moment.
• Diary – This will improve your self-awareness and allow you to monitor your progress through this journey.
• Support – A way for you to connect with others embarking on a similar journey or other organisations that may be helpful.
• SOS – This provides you with the strategies to better manage your urges to gamble when you experience them in real time.
Over 18s Only
In the United Kingdom it is illegal to gamble if you are under the age of 18. Jennings Telebet reserves the right to ask for proof of age from any customer and to carry out checks to verify a customers age. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise you to carry out local research. In order to avoid unlawful betting, we may undertake a search using a third party for the purpose of verifying that you are over 18.
Access to Customer History
We can provide you with a history of all of your transactions, withdrawals and deposits, at any time upon request. Simply call us on Freephone 08085 521 421 to request a statement. You can also email your request to: telebet@joejennings.co.uk
Customer age, ID and financial Identity Verification
