Socially Responsible Gambling.

We at Joe Jennings Bookmakers take Safer Gambling very seriously. The vast majority of people do gamble responsibly, experiencing both the thrill of victory and the disappointment of a defeat. We want all of our customers to gamble responsibly and within their means and to enjoy the entertainment experience across all our products. Gambling should be an enjoyable leisure activity, so to ensure all of our customers remain in control, please remember the following guidelines; 

  • Keep track of the amount of time you are gambling for.
  • Only spend what you can afford to lose.
  • Be aware of your disposable income.
  • Keep track of the amount you spend whilst gambling.
  • Avoid ‘chasing’ your losses.

To help manage your gambling activity we would like to make you aware of the following gambling tools available to you with a Joe Jennings account;

Deposit Limits

This facility allows you to limit the amount you are able to deposit into your account within one of the following timeframes:
Daily
Weekly
Monthly
Any decreases to the limit will apply immediately. Any increases will need to be requested and will only be applied following a 24 hour cool-off period.

Net Deposit Limits

This works like a standard deposit limit except it takes into consideration deposits as well as withdrawals. This way you can set up an amount that you would be comfortable spending in a daily, weekly or monthly period, and never spend more than you intended to. Net Deposit Limits are available for the following timeframes:

  • Daily
  • Weekly
  • Monthly

Like standard deposit limits, any decreases to the limit will apply immediately (any funds that have been withdrawn already within your designated period can still be deposited). Any requested increase to net deposit limits are subject to approval from our compliance team. If approved, your new increased limit will begin upon the end of your current deposit limit (24 hour cool-off period applies)

Time Outs

If you wish to take a short break from Joe Jennings Bookmakers, you can do so by setting a Time Out on your account for one of the timeframes listed below:
24 Hours
48 Hours
7 Days
30 Days
Once the Time Out is applied, you will not be able to access your Joe Jennings account to deposit or place bets during the timeframe you have selected. Withdrawals will still be permitted during this time.

Account Closure

If you no longer wish to place bets with Joe Jennings Bookmakers, you can choose to close your account. Any remaining funds will be sent back to your active payment method, you will not be able to access the account and will be removed from all marketing.

Self Exclusion

If you feel you are at risk of developing a gambling problem or believe you already have a gambling problem then we ask that you consider applying a Self-Exclusion to your account.

  • 6 Months
  • 1 Year
  • 2 Year
  • 5 Year
  • Permanent Self Exclusion

Once the account has been Self-Excluded, any remaining funds will be sent back to your active payment method. You will not be able to access the account during the timeframe you have selected, and you will be removed from all marketing.

Self Assessment
You do not need to submit your response to us, we simply ask that you are honest with yourself and that you consider each question below carefully:
  • Do you ever lose track of time when you gamble?
  • Do you feel that you ever spend too much time gambling?
  •  Have you ever gambled with money that should have been used for something else? 
  •  Have you ever borrowed money to enable you to gamble? 
  •  Do you ever play down the amount of money or time you spend gambling? 
  •  Do you ever feel bad when you think about your gambling? 
  • Do you feel that you are not in control of your gambling?
If you have answered "YES" to any of the questions above, please contact us via one of the means below:

Freephone: 08085 521 421
Telegram: @joejenningsbookmakers
Email: telebet@joejennings.co.uk

Alternatively, If you would like further advice or help with responsible gambling, then contact one of the organisations whose details are provided below:

Gamblers Anonymous: gamblersanonymous.org.uk.
GamCare: 0845 600 0133 / 0845 600 0133 | gamcare.org.uk.
Gambling Therapy: gamblingtherapy.org.

GamBlock: is a software tool that blocks access to online gambling. GamBlock has been helping problem gamblers avoid the dangers of unrestricted gambling since 2000. For further information gamblock.com.

Over 18s Only

In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. Jennings Telebet reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise you to carry out local research. In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Jennings Telebet would, however, ask that, to prevent potential misuse, you keep your account number, user name and password confidential.

Access to Customer History

We can provide you a history of all transactions, withdrawals and deposits, at any time on your request. Simply telephone one of our team on Freephone 08085 521 421 to request a statement which can be lifetime or any period you require. You can also email these requests to: telebet@joejennings.co.uk